High-Tech Support Expert

5 days ago

Sydney, New South Wales, Australia beBeeExpert Full time $123,456 - $143,824
Job Title

A High-Tech Support Expert is responsible for delivering exceptional post-implementation product support to enterprise customers, resolving technical issues related to software products.

The successful candidate will build relationships with assigned accounts' technical and management staff, gaining insight into their deployments and business needs. With a close relationship and familiarity with the customer's environment, the expert will provide fast response times and tailored solutions that meet customer expectations.

The goal is to provide proactive assistance and maintain the deployment in an optimal and efficient manner.

Main Responsibilities:

  • Delivering timely and effective support to customers
  • Understanding customer needs and identifying opportunities for further growth
  • Working effectively in a structured and dynamic environment
  • Handling high-pressure situations and maintaining a calm demeanor

Requirements:

  • Bachelor's degree or equivalent experience
  • 5 years' experience in relevant technologies and customer environments
  • Extensive experience in high-tech or software companies
  • Relevant industry qualification (where applicable)

Key Skills:

  • Excellent verbal and written communication skills in English
  • Hands-on experience troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Ability to handle tense/stressful situations regarding service outages and issue resolution
  • In-depth understanding of Linux Operating System and Containerization/Container Orchestration Technologies
  • Demonstrated technical proficiency in independently implementing Linux solutions (with preference for experience with SUSE products)
  • Relevant certifications such as Certified Linux Engineer or Certified Kubernetes Administrator/Developer (highly advantageous)

Customer First Organization Mission

Create 'Customer First' by building relationships as the most respected partner to deliver customer success.

  • High-Tech Support Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $120,000

    Job Title: High-Tech Support ExpertSolution-oriented and proactive professional required to provide technical assistance to enterprise customers. The ideal candidate will possess excellent communication skills, analytical mindset, and hands-on experience in troubleshooting Linux operating systems and containerization/orchestration technologies.Key...

  • Tech Support Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $98,108 - $153,968

    Job Overview    We're seeking a skilled Tech Support Expert to join our team. As a key player in delivering exceptional customer experiences, you'll resolve technical cases and provide top-notch support.Case ResolutionCustomer SupportPlatform UnderstandingIssue ManagementProcess ImprovementQualifications:AI ExperienceCustomer-Facing...

  • Tech Expert

    3 days ago

    Sydney, New South Wales, Australia beBeeBackend Full time $80,000 - $120,000

    Job Title: Tech ExpertWe are seeking a skilled Tech Expert to join our team.Experience with Linux environment, Python, Java, Postgres/SQL DB required.Java in Redhat Linux environment expertise mandatory.Test experience in SDLC environment preferred.Requirements:Australian citizenship or permanent residency/work and dependent visa holders will be...

  • Tech Support Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000

    Level 1 Tech Support Consultant OpportunityA leading consultancy is seeking a highly skilled and enthusiastic Level 1 tech support consultant to join our infrastructure and service desk team.The Position:Provide technical support and expertise on Microsoft 365 and Azure to Australian businesses.Work closely with the team to identify opportunities for...

  • Tech Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechExpert Full time $120,000 - $150,000

    Job Opportunity: Tech ExpertWe are seeking a highly skilled professional to join our team as a Tech Expert. This role will involve developing and maintaining cross-platform mobile applications, collaborating with designers and product managers to translate requirements into functional and intuitive applications, writing clean and maintainable code following...

  • Innovative Tech Expert

    1 week ago

    Sydney, New South Wales, Australia Bebeesoftwareengineer Full time

    Senior Software EngineerAs a seasoned expert in software development, you have the opportunity to take ownership of complex projects and make a meaningful impact on a category-defining product.You will work across our modern tech stack, constantly optimising to move and iterate faster. Our fast-paced culture fosters collaboration, curiosity, and creativity,...

  • Innovative Tech Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeSoftwareEngineer Full time $150,000 - $165,000

    Senior Software EngineerAs a seasoned expert in software development, you have the opportunity to take ownership of complex projects and make a meaningful impact on a category-defining product.You will work across our modern tech stack, constantly optimising to move and iterate faster. Our fast-paced culture fosters collaboration, curiosity, and creativity,...

  • Emerging Tech Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeExpertise Full time $134,000

    Job Opportunity: Emerging Technology ExpertDescription: As an Tech Innovation Specialist, you will play a key role in driving business growth through the effective adoption of emerging technologies. Your expertise in identifying and evaluating new technologies will be crucial in shaping our company's digital transformation strategy.Key...

  • High-Tech Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    Job DescriptionA Premium Support Engineer plays a vital role in ensuring customer satisfaction by delivering exceptional post-implementation product support. Their primary focus is on identifying and resolving technical issues related to SUSE products.ResponsibilitiesRespond to customer inquiries within defined time frames, providing timely and effective...

  • High-Tech Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeTechSupport Full time $72,843 - $114,956

    Job OverviewWe are seeking a skilled professional to join our team as an Tech Support Engineer. This role involves providing technical support and assistance to our staff on-site at our Sydney office.The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work effectively in a team environment.About the...