Food and Beverage Service Associate

4 weeks ago

Werribee, Victoria, Australia Holiday Inn Full time
About Us

Holiday Inn Werribee is a premier hotel in Melbourne's West, offering a unique blend of modern amenities and exceptional service. Our hotel features a stylish lobby, a range of dining options, and comfortable guest rooms with stunning views of the You Yangs and Wyndham Harbour.

Job Summary

We are seeking an enthusiastic and experienced Food and Beverage Attendant to join our dynamic team. As a Food and Beverage Attendant, you will be responsible for providing exceptional service to our guests, recommending our delicious food and drink offerings, and ensuring our service is delivered to hotel brand standards.

Key Responsibilities
  • Welcome guests and provide a warm and welcoming experience
  • Recommend food and drink options to guests and ensure they are delivered to their satisfaction
  • Prepare each outlet prior to service, including table, buffet, bar, and mis en place setup
  • Restock outlet fridges to par levels and maintain stock correctly in accordance with stock control regulations
  • Ensure guest enquiries and restaurant dining reservations are followed through in a professional manner
Requirements
  • Food and Beverage a la carte dining service experience in a busy restaurant or hotel environment
  • Function and Event experience from corporate to social events
  • Confident with 3 plate carry
  • Barista skills
  • Beverage knowledge of wines, beers, spirits, and ability to use creative flair when mixing and creating cocktails
  • Food knowledge of modern Australian cuisine
  • Computer literacy POS Infosys and PMS Opera
  • Previous cashiering experience is highly desirable
  • A genuine interest to work in the hotel industry and drive to learn more about hotel operations
  • A positive attitude and ability to multi-task
  • Be ready to work as a team, all working together to flex in changing situations
  • Self-motivated and a self-starter who is ready to take the lead in any situation
  • Excellent Verbal and Written communication skills, including full comprehension and understanding
  • A current Victorian RSA (Responsible Service of Alcohol) certificate
  • Available to work on a rotational roster – early mornings starting at 6.30am, afternoons, late nights until 1 or 2am for bar and events, weekends and public holiday shifts are all part of the job
  • Full unlimited Australian working rights
What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

  • Paid birthday leave
  • Enhanced parental leave
  • Flexible work options and proactive health days
  • Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
  • In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further
  • Uniform provided and dry cleaned
  • Entitled to one barista coffee or tea per shift from Rosana bistro & bar
  • Full onboarding training, learning and development courses and programs
  • Employment covered under Hospitality Industry (General) Award 2020

Food and Beverage team members are a key part of being face of the hotel and our mission is to make our guests SMILE. So if this resonates with you, then we would love to hear from you.

We are proud to be IHG and we know you will be too. #Lets go further together. Visit to find out more about us.

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