Desktop Support Specialist

5 days ago

Melville, Australia beBeeSoftwareSecurity Full time US$80,000 - US$85,000
Desktop Engineer Job Description

We are seeking a highly skilled and self-motivated Desktop Engineer to join our team. As a key member of our IT operations, you will be responsible for ensuring our global workforce has seamless access to secure, high-performing systems.

In this hardware-centric role, you will be the expert behind our imaging solutions, from building and deploying new images to ensuring software security and optimal functionality across our enterprise.

  • Key Responsibilities:

  • Lead the creation, maintenance, and deployment of primary images from bare metal as new hardware models emerge, ensuring secure and efficient software distribution enterprise-wide.

  • Provide timely and effective Level 2 support for all hardware and software issues for both local and remote employees, troubleshooting everything from desktops and laptops to mobile phones and printers.

  • Leverage your expertise in remote troubleshooting techniques to diagnose and resolve issues efficiently, ensuring high uptime for all computers and networks.

  • Play a key role in mitigating security issues by responding to alerts from SIEM and endpoint protection applications, safeguarding our business networks.

  • Evaluate the performance of our desktop infrastructure and proactively recommend enhancements to boost efficiency and user experience.

  • Document, maintain, upgrade, or replace hardware and software systems, track and update all problem and service requests in Jira Service Management, and manage inventory levels meticulously.

  • Provide support for Office 365 applications (including Exchange Online), manage user accounts, and contribute to our internal knowledge base and documentation.

Requirements

  • 5+ years of progressive, hands-on experience in desktop support and troubleshooting complex technology issues.

  • Proven expertise in remote imaging tools and software is a must. Please highlight specific examples of remote imaging tools you've successfully utilized in your experience.

  • Strong familiarity with Office 365 suite administration, including Exchange Online.

  • Solid understanding of Windows 11 Professional and best practices for its deployment and management.

  • Working knowledge of various diagnostic utilities and experience with software distribution and patch management.

  • A strong grasp of network security practices and anti-virus programs.

  • Exceptional communication skills with the ability to provide clear technical instructions.

  • A problem-solving attitude with meticulous attention to detail and outstanding multitasking abilities.

Benefits

This is a full-time, hybrid position, Monday through Friday, during normal core business hours. Flexibility for occasional nights and weekends may be required to address urgent needs or system maintenance.

The salary range for this role is between $80,000 - $85,000 USD annually, commensurate with your experience and expertise.

API is an Equal Opportunity Employer that does not discriminate on the basis of , creed, , , alienage or , ancestry, citizenship status, , or handicap, , marital status, veteran status, , genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

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