Senior Trading Application Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Anton Murray Consulting Full time

**Production Support for Capital Markets Brokerage Trading Applications**


Our client, a leading financial services firm, is seeking an experienced Senior Trading Application Support Specialist to join their Sydney office. As part of a global production support team, you will be responsible for day-to-day regional support for Capital Markets Brokerage Trading Applications.


Key Responsibilities:



  • Provide technical and functional desk support across multiple technologies used by Brokerage Capital Market applications.
  • Support business and operations partners and clients, and liaise with upstream and downstream application teams.
  • Work in a follow the sun model to support business and operational partners and liaise with upstream and downstream application teams.
  • Have a good understanding and/or functional expertise in brokerage or any other OMS (Order Management System) trading support functions.
  • Be located in Sydney and work on the trading floor in the Sydney office a minimum of 5 days a week.

Requirements:



  • Previous financial markets experience required – ideally OMS experience in direct support of a trading team.
  • Ability to speak to traders confidently – excellent oral and written communication skills and solid understanding of technologies in financial institutions, including trade applications, required.
  • 1-2 years of FIX Protocol experience required.
  • Reasonably in-depth functional and/or industry knowledge – Brokerage / Security Finance – required.
  • ~3-7 years of work experience in any OMS, ideally Flextrade, highly regarded.
  • Experience working in Onsite/Offshore models, in particular supporting APAC, UK, and US business lines.
  • Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
  • Highly flexible and adaptable to change with effective communication and interpersonal skills.
  • Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

This position will pay a high hourly rate of $85 – 110 per hour, including super, dependent on prior experience.

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