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Insurance Repair Specialist

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Sydney, New South Wales, Australia beBeeInsurance Full time $60,000 - $100,000

We are seeking an experienced and qualified insurance professional to fill a vital role in our team.

Job Summary

The successful candidate will be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles, ensuring excellent customer service and meeting strict deadlines.

This is a full-time position that requires the ability to work effectively and collaboratively with colleagues, providing high-quality results and contributing to a safe working environment.

Key Responsibilities
  1. Providing exceptional customer service to clients and work providers, building rapport and resolving issues efficiently
  2. Accurately quoting vehicles in a timely manner, adhering to industry standards and company procedures
  3. Completing quotes as required onsite, off-site, and online, utilizing technical skills and knowledge
  4. Processing vehicles onsite by conducting thorough inspections, including mapping and imaging, to ensure accuracy and efficiency
  5. Managing parts for repairs, ensuring timely arrival and cost-effectiveness, and collaborating with suppliers to achieve optimal results
  6. Assisting with production management, contributing to the smooth operation of the centre and supporting colleagues as needed
  7. Ensuring vehicles are repaired to their pre-accident condition, maintaining high standards of quality and attention to detail
  8. Handing over completed repairs to customers, providing a positive experience and fostering long-term relationships
About You
  • Proven experience in a similar role, including preparation of estimates/quotations in the automotive smash repair industry, with a strong understanding of AudaNet and Ibody systems
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and work providers
  • Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail
  • Proficient in computer applications and Microsoft Excel, with the ability to learn new systems and software quickly
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently to meet deadlines
  • Commitment to working safely, adhering to company policies and procedures, and promoting a culture of safety and well-being