Motor Repair Assurance Specialist

3 days ago

Sydney, New South Wales, Australia beBeeMotor Full time $120,000 - $140,000

Job Title: Motor Repair Assurance Specialist

About the Role

We are seeking a highly skilled Motor Repair Assurance Specialist to ensure the overall quality and efficiency of repair services provided to our customers. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with service providers, monitoring their performance, and implementing improvement initiatives.

Key Responsibilities:
  • Develop and maintain strong relationships with service providers in the repairer network, communicating and evaluating the repairer's performance based on expectations and standards for repair services.
  • Regularly assess the performance of service providers, including repair quality, turnaround times, and customer satisfaction through open and closed file reviews of our motor claims book.
  • Analyse data and metrics to identify trends and areas for improvement, ensuring that service providers adhere to commercial standards and regulatory requirements.
  • Collaborate with service providers to identify opportunities for process improvement and cost efficiency and implement initiatives to enhance the overall performance and capabilities of the repairer network.
  • Prepare regular reports on the performance of service providers and present findings to internal stakeholders.
Requirements

To be successful in this role, you will need:

  • A Motor Trade qualification: Panel Beater, Spray Painter, and/or Mechanic (mandatory)
  • A strong understanding of Motor repair processes, quality standards, and regulatory requirements
  • Relevant comprehensive experience in General Insurance Claims or Quality, or a related field
  • Proven experience in supplier or service provider management within the General Insurance or automotive industry
  • Excellent communication, negotiation, and relationship building skills
  • An analytical mindset with the ability to interpret data and drive improvement initiatives
What We Offer

We offer a range of benefits, including:

  • A supportive and collaborative work environment
  • Ongoing learning and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a leading organisation in the insurance industry
About Us

We are a leading insurance company dedicated to providing exceptional customer service and support. Our team is passionate about delivering high-quality results and making a positive impact in the community.

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