IT Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Red Bull Full time
Job Title: IT Support Technician

The IT Support Technician is a key role within Red Bull, responsible for providing day-to-day IT support to end-users. This includes troubleshooting hardware and software issues, ensuring timely and effective resolutions, and maintaining an up-to-date and secure inventory of end-user devices and Red Bull Australia's office IT equipment.

Responsibilities:
  • Provide professional end-user IT onboarding, leveraging global standards and contributing to the development of Red Bull's IT service management processes.
  • Organise and provide day-to-day IT support, diagnosing and troubleshooting hardware and software issues, ensuring timely and effective resolutions.
  • Administer, configure, and maintain servers, networks, and other IT systems, implementing system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team.
  • Ensure an up-to-date and accurate IT asset inventory within Red Bull standards/tools, coordinate end-user device roll out as well as device replacement cycles for client computing hardware and mobile devices.
  • Collaborate with cross-functional teams to resolve challenging technical issues and implement preventive measures.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Motivated, self-starter with a strong work ethic.
  • Customer focused approach.
  • Excellent English communication skills, both verbal and written.
  • Passionate about technology.

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