Expert Kubernetes Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $187,000 - $235,000

Senior Customer Reliability Engineer Job Description

The primary role of this position is to provide expert support and guidance to customers on matters related to Kubernetes, Linux, and our product suite. As a key member of our global team, you will work directly with customers to resolve complex technical challenges and ensure their success in deploying, managing, and scaling their applications.

Job Responsibilities:
  • Provide exceptional support to customers, resolving issues related to Kubernetes, Linux, and Replicated products.
  • Enable customer success by working proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using our platform.
  • Collaborate closely with Sales and Product Engineers to share customer feedback, identify product improvements, and contribute to the overall product roadmap.
Requirements:
  • 3+ years of experience with Linux system administration.
  • 3+ years of experience with Kubernetes and Helm.
  • Exceptional technical and non-technical communication and interpersonal skills.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • A customer-centric mindset and a genuine desire to help others succeed.
Nice to Have:
  • Experience with CNCF tools.
  • Familiarity with Go and the ability to debug Go programs.
  • Customer-facing experience.
Benefits:

We offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment.

This includes a comprehensive health insurance plan, generous time off, a laptop and accessories, a home office setup allowance, and a curiosity budget to help you keep learning and growing.

What We Offer:

At our company, we value our teammates as individuals who are stronger together. We offer opportunities for personal and professional growth, a positive work-life balance, and a supportive team culture.

Our goal is to create an inclusive and diverse environment where everyone feels valued and empowered to make a meaningful contribution.

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