Strategic Program Manager

3 weeks ago

Sydney, New South Wales, Australia American Express Global Business Travel Full time

At American Express Global Business Travel, we're seeking a talented Strategic Program Manager to join our team.

As a key member of our team, you will be responsible for the successful client management of our top existing clients, including operational success, retention, renewal, and portfolio expansion. You will utilize strong collaborative and relationship-building skills to leverage American Express Meetings & Events internal resources to maintain profitable business margins, as well as retain and grow clients.

Day-to-Day Responsibilities:

  • Client retention, contract management, revenue growth, profitability, expansion, and overall account/event performance
  • Partner with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross-collaboration amongst shared accounts
  • Lead RFP renewals and individual program resigning in collaboration with operations and sales leadership and in accordance with overall pricing and servicing strategies
  • Provide meeting industry and product guidance targeted at client experience and operational improvements
  • Participate in client meetings, presentations, and business reviews, and participate in management meetings to ensure standardization of processes
  • Work alongside the operations team to ensure operational success throughout planning and if required, onsite support

Requirements:

  • Bachelor's degree with 5-7 years of business development experience specifically associated with high-caliber event production, minimum 6 years client management experience
  • Consultative communication skills, including presentation, sales, and negotiation in a commercial environment
  • Operational experience or understanding of operational processes as they relate to a client meeting or event
  • Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability
  • Prior experience in effectively handling multiple projects/demands, outstanding project management, presentation, and negotiating skills

What We Offer:

  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
  • Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
  • Develop the skills you want, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

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