Overnight Hotel Operations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $55,000 - $85,000

Hotel Overnight Operations Coordinator: The night shift at a hotel is a time for precision, care, and exceptional service. We're looking for a Hotel Overnight Operations Coordinator who's calm under pressure, detail-oriented, and passionate about creating seamless overnight experiences for guests.

About the Role: As Hotel Overnight Operations Coordinator, you'll support the Night Manager in overseeing hotel operations. You'll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld.

Responsibilities:

  • Assist the Night Manager in balancing daily transactions across all outlets
  • Provide efficient, professional service for guest check-ins and check-outs
  • Maintain accurate guest accounts and ensure all postings are correct
  • Uphold strict security procedures to protect guest confidentiality and safety
  • Respond to guest inquiries and resolve issues promptly and professionally
  • Monitor and report safety hazards or system issues
  • Ensure wake-up calls, mail, messages, and parcels are processed accurately
  • Liaise with Housekeeping regarding room status and lost property
  • Complete audit tasks and ensure accurate cashiering balances
  • Maintain and secure express checkout envelopes and safety deposit boxes
  • Support valet parking and assist guests with luggage if required
  • Lead by example in delivering Total Customer Satisfaction
  • Ensure smooth handovers and clear communication between shifts
  • Participate in training sessions and departmental briefings
  • Promote hotel services and actively upsell special offers
  • Maintain grooming, conduct, and performance standards
  • Maintain confidentiality of guest and staff information
  • Induct and support new team members, ensuring brand standards are upheld
  • Use guest feedback to improve service delivery and team performance

Requirements: Previous experience in front office or night audit roles, strong leadership, communication, and problem-solving skills, calm, confident, and professional under pressure, detail-oriented with a passion for guest service, familiarity with hotel systems and audit procedures, NSW RSA certification and full working rights in Australia, flexible availability including overnight shifts, weekends, and holidays.

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