Service Supervisor
3 days ago
About William Adams
William Adams is a leading Caterpillar Dealer with a rich history of providing exceptional service to customers across various industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the earthmoving industry.
Job Summary
We are seeking a highly motivated and experienced Diesel Technician to join our team as a Service Supervisor at our Laverton branch. As a Service Supervisor, you will be responsible for leading a team of technicians and apprentices, ensuring customer needs are met through effective work order management, and maintaining a safe work environment.
Key Responsibilities
- Leadership and Team Management
- Lead a team of technicians and apprentices to achieve exceptional customer service and quality workmanship.
- Develop and implement strategies to improve team performance and productivity.
- Work Order Management
- Manage and prioritize work orders to ensure timely completion and customer satisfaction.
- Coordinate with customers to understand their needs and preferences.
- Safety and Quality
- Maintain a safe and healthy work environment by adhering to company policies and procedures.
- Ensure all work is performed to the highest quality standards.
- Communication and Collaboration
- Communicate effectively with customers, team members, and management to ensure seamless operations.
- Collaborate with other departments to achieve business objectives.
Requirements
- Trade Qualification
- Diesel Technician trade qualification or equivalent.
- Experience
- Minimum 5 years of experience in a leadership role in the earthmoving industry.
- Skills and Attributes
- Strong leadership and communication skills.
- Ability to manage multiple priorities and deadlines.
- Knowledge of Caterpillar equipment and industry best practices.
What We Offer
At William Adams, we offer a competitive salary package, including annual salary and performance reviews. We also provide opportunities for career growth and development, as well as a supportive and inclusive work environment.
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