Tourist Refund Scheme and Customs Licensing Support Role

3 days ago

Canberra, ACT, Australia beBeeAdministrative Full time $82,207 - $112,755
Job Title

The role of the Tourist Refund Scheme (TRS) Administrator is to assist in the efficient management and flow of legitimate goods across the border.

This position involves providing administrative and operational support to the TRS, working effectively in a small-team environment. As part of the team, you will assist in identifying and implementing improvements to ensure the TRS operates as efficiently and effectively as possible.

Key Responsibilities:
  • Communicating with internal and external stakeholders
  • Conducting analytical research and risk assessments
  • Examining and assessing declarations, refund claims and submitted documents
  • Providing administrative support

In this role, you will also be responsible for:

Tourist Refund Scheme
  • Assessing high-value and complex claims according to legislative, policy and legal frameworks
  • Responding to travellers' inquiries about payment status and the process for completing a TRS claim
  • Advising ABF officers on the policy and operation of the Tourist Refund Scheme
  • Assisting in investigating potential fraudulent and non-compliant claims

Customs Licensing

  • Providing advice and guidance on licensing matters
  • Issuing renewals for the collection of licence fees and recommend follow-up action for licence fees not paid by due date

Requirements:

  • Australian Citizenship
  • Ability to obtain and maintain the required AGSVA clearance
  • Ability to obtain and maintain a current Employment Suitability Clearance
  • Satisfy a probation period

Benefits:

  • Attractive remuneration package including salary and superannuation benefits
  • Flexible working conditions appropriate to the level of the position

About Us:

We are seeking a highly skilled and motivated individual to join our team. The successful applicant will work under the direction of a Senior ABF Officer (APS5) and will have the opportunity to contribute to building a secure Australia that is prosperous, open and united.

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