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Sales Support Specialist

2 months ago

Rockhampton Regional, Australia Talent Right Full time
About the Role

Talent Right is seeking a highly skilled and experienced Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, while also driving sales and revenue growth within our existing accounts.

Key Responsibilities
  • Serve as the primary point of contact for our clients, handling customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with our clients, identifying opportunities to upsell and cross-sell our products and services.
  • Manage a portfolio of smaller accounts, acting as the primary point of contact and ensuring that their needs are met.
  • Drive sales and revenue growth within our existing accounts, identifying new business opportunities and developing strategies to achieve sales targets.
  • Collaborate with our sales team to develop and implement sales strategies, and to ensure that our clients receive exceptional service and support.
  • Provide input and feedback on sales strategies and tactics, and contribute to the development of new business opportunities.
Requirements
  • Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
  • Proven track record in achieving results and providing strong leadership.
  • General knowledge of welding processes and products.
  • Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
  • Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
  • Sales mindset with a love for helping people (colleagues and customers).
  • Friendly nature with solid attention to detail and a process-driven approach.
What We Offer
  • Competitive salary.
  • Additional benefits include a vehicle, phone, and potential profit share.
  • Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.