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Technical Consultant
2 months ago
We are seeking a highly skilled Technical Consultant to join our team at Scout Talent. As a Technical Consultant, you will be responsible for delivering exceptional managed services support and ensuring efficient resolution of clients' technical issues.
Your key responsibilities will include:
- Enhancing service delivery through continuous improvement initiatives
- Maintaining high levels of client satisfaction and positive feedback
- Resolving and escalating technical service requests within defined SLAs
- Providing exceptional client service, ensuring accurate documentation and feedback
- Contributing to continuous improvement processes and team initiatives
- Leveraging your expertise in Microsoft Solutions, Azure, and ConnectWise Suite to enhance service delivery
You will be expected to work within a team that covers office hours from 7 am to 6 pm, with team members required to cover these hours. This role includes a 6-month probation period.
What you'll bring to the roleTo qualify, you will need expertise in Microsoft Solutions, the ConnectWise Suite, and a minimum of 3-5 years of experience in a similar technical support role, ideally with a Managed Service Provider (MSP). We are looking for someone who has demonstrated clear career development over this time, consistently taking on new challenges and expanding their expertise.
Additionally, the following skills and background will be highly valued:
- Diverse IT experience across different industries
- L2 diagnostic approach experience
- Ability to manage varied tasks effectively
- Knowledge of Azure
- Relevant qualifications in IT support or a related field
- Superior time-management and prioritisation skills
As our ideal candidate, you will bring strong communication, problem-solving, and customer service skills. You are proactive, detail-oriented, and resilient, thriving in a fast-paced, supportive environment.
What you will receiveThis role comes with a competitive salary circa $95,000 to $110,000, depending on skills and experience, plus a host of great benefits including:
- Work-from-home flexibility after the probation period
- On-call roster compensation of $500 per week, plus paid overtime
- Monthly lunch and learn sessions for professional development
- Quarterly social events, including golf outings
- Monthly awards recognising outstanding contributions
- Mental health support through an Employee Assistance Program (EPA)
We foster a transparent and supportive culture where ongoing learning and professional development are key. Our relaxed environment encourages open communication, making it easy to ask questions and collaborate. With a focus on continuous improvement, we offer certifications and learning opportunities, helping you grow and advance your career. Join a team that values growth, mutual support, and a commitment to excellence.
