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Senior Team Leader

2 months ago


Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

About MSS Security

MSS Security Pty Ltd is a leading security company with a national footprint across Australia. We deliver high-quality security services and protect some of the nation's highest profile sites.

Our Culture

We value our employees and strive to create a positive work environment. Our culture is built on:

  • High people and culture focus
  • Extensive development and progression opportunities
  • Stability and certainty in a role
  • Collaborative work environment
  • High achievement focus

About the Role

We are seeking a Senior Team Leader to oversee the delivery of security services at Melbourne Markets in Epping. As a Senior Team Leader, you will:

  • Oversee and manage staff performance
  • Ensure quality assurance standards are met
  • Act as the primary liaison with clients
  • Investigate and analyze incidents
  • Handle and resolve customer complaints
  • Drive performance and productivity
  • Promote continuous improvement and innovation

Requirements

  • Victorian Security License and Control Room License
  • Full Australian working rights
  • Certificate II in Security Operations or higher
  • Working with Children Check (or willingness to obtain)
  • First Aid and CPR certification
  • Proven experience in line management within complex environments
  • Strong verbal and written communication skills
  • In-depth knowledge and experience in operational security
  • Ability to resolve conflicts and manage risks effectively
  • Highly organized, proactive, and able to prioritize tasks in a fast-paced environment
  • Previous experience with Salesforce - advantageous

What We Offer

  • Equal Opportunity Employer
  • Value diversity and inclusion
  • Certified by the Workplace Gender Equality Agency
  • Supporter of Veterans employment
  • Endorsed REFLECT Reconciliation Action Plan