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Senior Team Leader
2 months ago
About MSS Security
MSS Security Pty Ltd is a leading security company with a national footprint across Australia. We deliver high-quality security services and protect some of the nation's highest profile sites.
Our Culture
We value our employees and strive to create a positive work environment. Our culture is built on:
- High people and culture focus
- Extensive development and progression opportunities
- Stability and certainty in a role
- Collaborative work environment
- High achievement focus
About the Role
We are seeking a Senior Team Leader to oversee the delivery of security services at Melbourne Markets in Epping. As a Senior Team Leader, you will:
- Oversee and manage staff performance
- Ensure quality assurance standards are met
- Act as the primary liaison with clients
- Investigate and analyze incidents
- Handle and resolve customer complaints
- Drive performance and productivity
- Promote continuous improvement and innovation
Requirements
- Victorian Security License and Control Room License
- Full Australian working rights
- Certificate II in Security Operations or higher
- Working with Children Check (or willingness to obtain)
- First Aid and CPR certification
- Proven experience in line management within complex environments
- Strong verbal and written communication skills
- In-depth knowledge and experience in operational security
- Ability to resolve conflicts and manage risks effectively
- Highly organized, proactive, and able to prioritize tasks in a fast-paced environment
- Previous experience with Salesforce - advantageous
What We Offer
- Equal Opportunity Employer
- Value diversity and inclusion
- Certified by the Workplace Gender Equality Agency
- Supporter of Veterans employment
- Endorsed REFLECT Reconciliation Action Plan