Traffic Control Room Operations Coordinator

1 week ago


Frankston South, Victoria, Australia Service Stream Full time
About the Role

We are seeking a Traffic Control Room Operator to join our team in Frankston, Victoria. This is an exciting opportunity to work in a dynamic and challenging environment.

In this role, you will be responsible for providing 24-hour monitoring of the asset to ensure it remains free of hazards and that the customer experience is maintained through the flow of traffic and minimisation of disruption.

You will play a key role in the monitoring and response to all critical ITS systems, including initiating incident and emergency response processes in accordance with policies, plans and procedures.

Key Responsibilities:

  • Perform duties of the Control Room Operator in the 24-hour 7-day week operation of the control room
  • Monitor the asset and identify congestion, using the correct surveillance systems
  • Report and document all incidents, collisions, complaints and equipment failures
  • Actively monitor and respond to alarms associated with ITS systems

The successful candidate will have exceptional communication skills, both verbal and written; excellent documentation skills, and high-level problem-solving skill, including the ability to proactively develop innovative solutions to problems.

In addition to the above, the successful candidate will also have:

  • The ability to work on a 24/7 rotating shift basis (12hr shift)
  • Experience working in a Control Room or similar environment
  • The ability to work as an individual and in a team
  • Good computer skills

We offer a competitive salary package of approximately $85,000 - $105,000 per year, depending on experience.

About Service Stream:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.



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