Proactive Customer Service Leader

2 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $125,693 - $138,510

Job Description

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This role is responsible for leading and managing high-performing teams to deliver exceptional customer service to customers with disability and vulnerability, while meeting organisational outcomes.

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About the Role

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The Manager, Proactive Customer Management will:

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  • Lead and manage teams to achieve high levels of performance and deliver excellent customer service.">
  • Inspire and manage a culture focusing on continuing development and learning within the team to support staff to provide best-practice customer service.">
  • Provide strategic advice as part of the Estate Management Leadership Team to support effective decision making and business planning.">
  • Collaborate with professional practice leaders, managers and staff across the business to continually build responsive and high-quality practice standards and capabilities.">
  • Contribute to developing, reviewing and implementing policies, procedures relating to Financial Management and systems to effectively manage and improve the delivery of customer and support services.">
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Requirements

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To be successful in this role, you will need to have:

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  • Experience and passion for supporting people with disability, vulnerable and older people.">
  • The ability to proactively promote a positive work culture that drives for results.">
  • Excellent communication skills to work effectively with customers in a range of circumstances.">
  • Strong collaboration skills to build and develop working relationships across all teams.">
  • Highly motivated and self-driven to provide excellent customer service in a human service environment.">
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Benefits

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This role offers a competitive salary package and the opportunity to make a difference in the lives of over 47,000 people each year.

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About Us

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We are a dedicated NSW Government agency that protects, promotes and supports the rights, dignity, choices and wishes of our customers.

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About You

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As a candidate, you will bring your experience and skills to this role, and we will provide you with the opportunity to grow and develop as a professional.

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