Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Contact Officer. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to internal and external customers, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide high-quality customer service to all customers, responding to inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the Contact Centre team to achieve service delivery goals and objectives.
- Develop and maintain a thorough understanding of departmental policies, procedures, and legislation to ensure accurate and informed responses to customer inquiries.
- Identify and escalate complex customer issues to senior team members or other relevant stakeholders as required.
- Proven experience in providing exceptional customer service in a contact centre or similar environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- High level of problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional customer service, and we are seeking like-minded individuals to join us in achieving this goal.
As a Customer Contact Officer, you will have the opportunity to work with a diverse range of customers, developing your skills and expertise in customer service and contact centre operations. We are committed to providing ongoing training and development opportunities to ensure that our team members have the skills and knowledge required to excel in their roles.
We are an equal opportunities employer, committed to building a diverse and inclusive workforce. We welcome applications from individuals with a range of backgrounds and experiences, and are committed to providing a supportive and inclusive work environment.
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