Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Contact Officer. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to internal and external customers, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide high-quality customer service to all customers, responding to inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the Contact Centre team to achieve service delivery targets and improve customer satisfaction.
- Develop and maintain a thorough understanding of our products and services, as well as relevant policies and procedures.
- Identify and escalate complex customer issues to senior team members or management as required.
- Contribute to the development and implementation of process improvements to enhance customer experience and service delivery.
- Proven experience in providing exceptional customer service in a contact centre or similar environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- High level of problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Strong knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional customer service, and we are seeking like-minded individuals to join us in this mission.
As a Customer Contact Officer, you will have the opportunity to work with a diverse range of customers, developing your skills and expertise in customer service and contact centre operations. We are committed to providing ongoing training and development opportunities to ensure that our team members have the skills and knowledge required to excel in their roles.
We are an equal opportunities employer, committed to building a diverse and inclusive workforce. We welcome applications from individuals with a range of backgrounds and experiences, and are committed to providing a workplace that is free from discrimination and harassment.
For more information about this role, please contact Nancy Fotukava Helu, Regional Team Leader, on or via.
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