Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Officer to join our dynamic team at the Department of Energy, Mines, Industry Regulation and Safety. As a key member of our Customer Information Centre, you will be responsible for providing exceptional customer service to internal and external customers, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide high-quality customer service to all customers, responding to inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the Contact Centre team to achieve customer service goals and objectives.
- Develop and maintain a thorough understanding of the Department's products and services, as well as relevant policies and procedures.
- Provide administrative support to the team, including data entry, filing, and other tasks as required.
- Participate in ongoing training and professional development to enhance customer service skills and knowledge.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in providing customer service, preferably in a government or regulatory environment.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- High level of professionalism, integrity, and discretion, with the ability to maintain confidentiality and handle sensitive information.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you will enjoy:
- A competitive salary and benefits package.
- Opportunities for ongoing training and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including remote work options.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including a detailed resume and covering letter, addressing the key responsibilities and requirements outlined above.
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