Sales and Service Operations Director

2 weeks ago

Hobart, Tasmania, Australia beBeeStrategic Full time $100,000 - $140,000
Strategic Sales and Service Lead

In this pivotal role, you will drive the convergence of sales and service functions to deliver exceptional customer experiences. You will bridge the gap between strategy and execution, ensuring seamless alignment with business objectives.

  • Optimize sales journeys for maximum efficiency and effectiveness;
  • Enhance customer service standards through strategic leadership;
  • Promote a culture of collaboration across sales and service teams;
Your Key Responsibilities:
  1. Sales Journey Optimization: Develop and implement strategies to streamline sales processes, reducing friction points and enhancing overall customer satisfaction.
  2. Customer Service Excellence: Foster a customer-centric environment by setting high standards for service quality, resolving issues promptly, and escalating concerns when necessary.
  3. Talent Development: Mentor and guide sales and service teams to ensure they possess the skills and knowledge required to excel in their roles.
Your Qualifications:
  • Proven track record of successfully leading cross-functional teams;
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement;
  • Demonstrated expertise in sales and service operations, with a deep understanding of industry trends and best practices;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders;
  • Bachelor's degree in Business Administration or related field.
What We Offer:
  • A dynamic and supportive work environment that fosters growth and development;
  • Ongoing training and professional development opportunities;
  • A competitive compensation package and comprehensive benefits program;
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

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