Retail Operations Director

2 days ago

Hobart, Tasmania, Australia beBeeManagement Full time $60,000 - $80,000

About the Role:

We are seeking a hands-on and customer-centric Retail Operations Director to drive the team in our concession store.

The successful candidate will be responsible for end-to-end store operations, including customer service and loyalty, achieving sales targets, visual merchandising, stock control, recruitment, scheduling, and reporting.

Key Responsibilities:

  • Customer Service and Loyalty: Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Sales Targets: Achieve sales targets through effective merchandise planning, pricing strategies, and promotions.
  • Visual Merchandising: Create visually appealing store displays, window presentations, and visual merchandising concepts that drive sales and engage customers.
  • Stock Control: Manage inventory levels, monitor stock movements, and ensure accurate stock counting.
  • Recruitment: Source, select, and onboard new team members to meet business needs.
  • Scheduling: Plan and manage staff rosters, ensuring adequate coverage across all shifts.
  • Reporting: Analyze sales performance, identify trends, and provide insights to inform business decisions.

Requirements:

  • Minimum 2 years' experience as a retail manager in fashion retail.
  • Concession management experience preferred but not mandatory.
  • Excellent sales skills and previous experience exceeding sales targets.
  • Excellent communication and creative problem-solving skills.
  • Proven success in managing and growing a VIP customer base.
  • Confidence delivering a first-class service at all times to all customers.
  • An abundance of energy, positivity, and an ability to motivate others.
  • A huge passion for fashion.
  • Strong leadership and management skills, including previous experience managing a high-performing team.

What We Offer:

- Generous clothing allowance and employee discount.

- Competitive bonus and incentive scheme.

- A dedicated operational sales team with a friendly and encouraging Support Office.

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