Operations Team Member

7 days ago

Melbourne, Victoria, Australia The Good Guys Discount Warehouses (Australia) Pty Ltd Full time
About The Good Guys

The Good Guys Discount Warehouses (Australia) Pty Ltd is a leading retailer of electrical and appliance products in Australia. We are committed to providing our customers with a wide range of products and excellent customer service.

Job Summary

We are seeking an Operations Team Member to join our team. The successful candidate will be responsible for delivering store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities
  • Store Administration: Deliver effective store administration in line with standard procedures, including:
    • Cash handling and banking integrity
    • Tendering transactions
    • Systems access and data integrity
    • Store web sales and extended warranty claims
    • Telephone management and enquiries
    • Marketing and promotional activity
  • Financial Performance: Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Sales Channel Fulfillment: Manage all sales channel fulfillment in line with procedures.
  • Customer Experience: Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Brand Representation: Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
  • Professional Development: Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Why Work with Us
  • We have a supportive, transparent and inclusive team.
  • We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi.
  • You will work with exciting, industry leading products and brands.
  • We support vulnerable members of our community through our 'Doing Good' and 'Helping Hands' workplace giving programs.
  • You will have exposure to ongoing training & development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.

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