Learning Experience Designer
2 months ago
We are seeking a highly skilled Learning Experience Designer to join our team at Telstra. As a Learning Experience Designer, you will be responsible for designing and developing training programs to ensure our customer service teams are equipped with the skills needed to provide exceptional customer experiences.
Key Responsibilities:
- Consult with stakeholders to understand business outcomes and training needs.
- Conduct training needs analysis and identify impacted audiences.
- Define learner outcomes and instructional approach aligned to design standards and training strategy.
- Design and develop eLearning, blended learning, and face-to-face training for new starters and existing staff in our customer service teams.
- Collaborate with Workforce Management and Sales & Service leaders on learning deployment and ensure learning initiatives can be efficiently deployed to the target audience.
- Define and design learning assessment and evaluation solutions aligned to standards and strategy.
- Identify impacts to existing training content, curriculums, and pathways and make updates.
- Redesign and convert existing face-to-face training to learner-led (eLearning) and blended solutions.
About You:
You are a passionate learning professional with creative flair who has hands-on experience designing and developing training for customer service teams. You can design and develop accessible multi-modal learning solutions that are engaging and deliver results. You have excellent organizational and stakeholder management skills, have a keen eye for detail, and are a team player.
Requirements:
- Training Needs Analysis
- eLearning Instructional Design
- Learning Content Development
- Learning domain expertise
- Visual Design
- Attention to detail
- Facilitation
- Human-Centered Design (HCD)
- Negotiation
About Telstra:
Telstra is a leading telecommunications company that is committed to making our world a more inclusive place. We are focused on delivering effortless customer experiences and building a community of people who bring their whole selves to work. We value diversity and encourage anyone with diverse experiences and unique perspectives to apply.
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