Field Quality Assurance Specialist
7 days ago
We are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon Logistics team. As a key member of our Quality Assurance team, you will play a critical role in ensuring the highest level of quality in our delivery operations.
Key Responsibilities- Complete daily routines to improve delivery quality and monitor key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures to identify areas for improvement.
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement and communicate any quality problems or concerns that impact the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
- Advanced proficiency in German and English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using these metrics to identify problems.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
We offer a competitive salary, various benefits, and opportunities for professional growth and development. Our team is passionate about creating a world-class customer experience, and we're looking for someone who shares our passion and values.
Amazon is an equal opportunities employer. We believe that diversity and inclusion are essential to our success, and we're committed to creating a workplace where everyone can thrive.
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