Field Quality Assurance Specialist
7 days ago
As a Field Quality Assurance Specialist, you will play a critical role in ensuring the highest level of quality and efficiency in Amazon's delivery stations. You will be responsible for identifying, designing, and implementing process improvements to optimize delivery station operations, ultimately enhancing the customer experience.
Key Responsibilities- Complete daily routines to improve address data quality and enhance delivery quality
- Monitor and analyze data to track key quality metrics and identify areas for improvement
- Perform audits, assessments, and deep dives of field processes and procedures to identify potential areas for improvement
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement and communicate any quality problems or concerns that impact the customer experience
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed
Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution businesses. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.
What We're Looking For- Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Customer service skills to effectively communicate with internal and external partners
- Experience using a transportation management system
- Parcel delivery experience, with market/geographic expertise
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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