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Field Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon team. As a member of our ACES (Amazon Customer Excellence Systems) and Quality team, you will play a critical role in ensuring the highest level of quality in our delivery operations.
Key Responsibilities- Complete daily routines in the field of address data quality to improve delivery quality.
- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures.
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns that are impacting the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
Our Amazon Logistics team handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Requirements- Advanced proficiency in German and English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using these metrics to identify problems.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Customer service skills to effectively communicate with internal and external partners.
- Experience using a transportation management system.
- Parcel delivery experience, with market/geographic expertise.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
