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Field Quality Assurance Specialist
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We are seeking a highly skilled Quality Assurance Specialist to join our Amazon team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of quality in our delivery operations.
Key Responsibilities- Complete daily routines in the field of address data quality to improve delivery quality.
- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures.
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns that are impacting the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
Our Amazon Logistics team handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.
Requirements- Advanced proficiency in German and English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using these metrics to identify problems.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Customer service skills to effectively communicate with internal and external partners.
- Experience using a transportation management system.
- Parcel delivery experience, with market/geographic expertise.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
