Delivering Excellence as a Customer Service Professional

2 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Expert

We are seeking an experienced Customer Service Expert to join our team. As a key member, you will play a crucial role in delivering exceptional customer service by ensuring timely and efficient vehicle delivery, facilitating onboarding, resolving inquiries and maintaining high standards of vehicle presentation.


Main Responsibilities
  • Vehicle Delivery: Safely deliver vehicles to clients within agreed-upon timeframes, demonstrating professionalism and courtesy.
  • Customer Service: Provide top-notch support by addressing client concerns, resolving issues and ensuring overall satisfaction.
  • Logistics Coordination: Assist with the smooth operation of vehicle logistics, ensuring seamless communication and efficient processes.
  • Vehicle Preparation: Thoroughly detail vehicles for hire, paying close attention to interior and exterior cleanliness.
  • New Client Onboarding: Collaborate with colleagues to ensure new clients receive comprehensive support and information.

Essential Requirements
  • A valid driver's license with a clean driving record is mandatory.
  • Effective verbal and written communication skills are necessary for interacting with clients and colleagues.
  • You must be able to work independently, manage your time efficiently and thrive in a team environment.

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