Library Customer Service Specialist
2 days ago
We are seeking an experienced customer service professional to provide high-quality support to the community in utilizing library resources, technology, and digital platforms.
Key Responsibilities:
- Deliver exceptional customer experiences at library branches and outreach locations ensuring a welcoming atmosphere for all visitors.
- Offer proactive assistance to customers in making full use of library resources, equipment, technology, and online services.
- Maintain the cleanliness and organization of customer service areas, including shelving returned items and tidying shelves.
Essential Qualifications:
- Certificate III in Library and Information Services or a related field, along with public library experience.
- Strong accountability, proactivity, and ability to work independently and as part of a team.
- Commitment to delivering high-quality customer service ensuring users feel supported and engaged.
Benefits of this Role:
This is an excellent opportunity for individuals who value delivering exceptional customer service and contributing to the community's well-being through library resources and services.
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