Deliver Exceptional Customer Banking Experience

2 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $72,000 - $96,000

Transform Lives with Customer Banking Expertise

We are seeking an experienced professional to join our team in the NSW Newcastle Area. As part of our Retail Banking Services, you will be responsible for delivering exceptional customer service and supporting customers with their banking needs.

About the Role:

  • Engage in in-depth conversations with customers about how we can support their overall banking needs
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Conduct Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for customers through education & demonstration of our in-branch technology and digital banking options
  • Solve problems & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

About You:

  • Proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career and improving the financial wellbeing and lives of our customers

Join Our Community:

We're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across our organisation.

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