Customer Success Associate

5 days ago


Perth, Western Australia Team Global Express Pty Ltd Full time
Job Description

We are seeking an experienced Customer Success Associate to join our team at Team Global Express Pty Ltd. As a key member of our customer success team, you will play a pivotal role in driving exceptional service delivery and fostering strong relationships with our strategically important customers.

This is an exciting opportunity for a proactive and customer-centric individual who excels in developing deep relationships with diverse stakeholders. You will be responsible for understanding the business needs of our customers, identifying improvement opportunities, and implementing data-driven solutions to drive growth and success.

To be successful in this role, you will embody proactive behaviours that drive exceptional service delivery, excel in fostering collaborative relationships with diverse stakeholders, and leverage strong analytical skills to derive actionable insights from data.

  • Key Responsibilities:
  • Develop and execute customized service plans to meet the unique needs of our strategically important customers.
  • Build and maintain strong relationships with key customer contacts, including strategic account managers and other stakeholders.
  • Identify and implement improvement opportunities using a data-driven approach, focusing on operational efficiency and customer satisfaction.
  • Monitor and report on service performance, proactively identifying and resolving systemic service issues.


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