Customer Success Transformation Manager

7 days ago


Perth, Western Australia Caterpillar Full time

About Caterpillar:

Caterpillar is a world-leading manufacturer of heavy machinery, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

We are proud of our reputation for innovation and quality, and are committed to making a positive impact on the communities we serve.

Job Description:

The primary responsibility of this role is to consult customers in lessons learned experienced by Caterpillar, Customers and Dealers from previous technology deployments.

You will conduct site assessments for technology customers and collaborate with each customer to design an effective change enablement plan.

Key Responsibilities:

  1. Consult customers in lessons learned experienced by Caterpillar, Customers and Dealers from previous technology deployments.
  2. Conduct site assessments for technology customers and collaborate with each customer to design an effective change enablement plan.

Requirements:

This position requires a university degree or equivalent experience with prior experience in marketing, consulting, product or logistics.

The ideal candidate will have strong analytical skills to perform detailed analysis, data interpretation, and to develop business solutions independently.



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