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Lead Client Relationship Manager
2 months ago
About the Role
The energy sector is experiencing a significant transformation, and we are at the forefront of this evolution. Our goal is to become the premier global provider of solutions that unlock substantial value from distributed energy resources (DERs). We are developing a Software as a Service (SaaS) subscription model with a vast market potential, digitally linking numerous DERs with energy markets.
With the support of Octopus Energy, a renowned UK energy supplier, we are committed to accelerating the transition to a sustainable energy future. Octopus Energy Group operates across multiple countries and invests heavily in technology to facilitate decarbonisation for our customers.
Key Responsibilities
- Formulate and implement a customer account management strategy to foster growth.
- Assist a major utility client in its transformation initiatives.
- Manage diverse stakeholder relationships effectively.
- Oversee the performance metrics of our platform.
- Contribute insights to the product development roadmap.
- Collaborate with various teams to ensure customer-centric operations.
- Develop a comprehensive understanding of the market landscape and competitive positioning for KrakenFlex.
- Act as an ambassador for KrakenFlex.
Qualifications
- A minimum of 3 years of experience managing large accounts.
- Familiarity with enterprise software solutions, preferably in the energy sector.
- Demonstrated success in delivering exceptional customer experiences.
- Strong commercial acumen.
- Ability to instill confidence among senior leadership.
Essential Skills
- Excellent communication skills with the ability to distill complex issues into actionable plans.
- Proven aptitude for line management, including setting targets and conducting performance reviews.
- Effective risk management and negotiation skills.
- Strong capability in mentoring less experienced team members.
- Proven ability to build relationships at all organizational levels, particularly with senior executives.
- Detail-oriented with a structured approach to account management.
Desirable Skills
- Knowledge of energy markets and relevant regulatory frameworks.
Why You'll Appreciate Working Here
- We offer competitive compensation tailored to your experience.
- Our unique culture promotes autonomy and innovation, allowing you to work alongside talented colleagues on groundbreaking projects.
- We value your contributions and provide perks that matter to you.
If you believe you align with our values and possess the necessary skills, we encourage you to consider this opportunity.
