Customer Service Delivery Expert

2 weeks ago

Townsville, Queensland, Australia beBeeClientService Full time $94,479 - $149,824

Customer Service Delivery Expert

We are seeking a seasoned professional to lead our Customer Service operations in the Northern region. As the ideal candidate, you will have a proven track record of delivering high-quality customer service and driving business growth.

  • Key Responsibilities:
  • Lead and manage the operations of multiple customer service sites, ensuring performance standards are met and service excellence is maintained.
  • Develop and implement strategic plans to support integrated service delivery across the region.
  • Manage resources and workforce capabilities to deliver regional outcomes in alignment with departmental priorities.
  • Build and maintain effective relationships with internal and external stakeholders to support community-focused service delivery.
  • Collaborate with the Customer Service Operations Leadership team to ensure consistency in service delivery policies, processes, and performance across the state.
  • Champion workplace health and safety, employee wellbeing, and compliance with relevant legislation and departmental policies.
  • Lead change initiatives, including the implementation of new systems, procedures, and service channels.
  • Resolve complex customer issues and complaints, ensuring a high standard of customer care and responsiveness.

About You

We value diversity and are committed to finding the person best suited to the role. In assessing your suitability, we will consider:

  • Your skills, experience, qualifications, and personal attributes.
  • Your potential to contribute to the department's future success.
  • Your alignment with our workforce diversity and inclusion goals.

As part of the Department of Transport and Main Roads, this role is key to achieving strategic outcomes and fostering collaboration across the department and with external stakeholders.

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