IT Service Delivery Specialist

4 days ago

Townsville, Queensland, Australia beBeeSupport Full time $71,806 - $77,514

Job Role Overview:

Service Support Officer

This is a key position within our organisation, providing first-line technical support and service delivery. The successful candidate will be the primary point of contact for technical issues and service requests, applying advanced troubleshooting techniques to ensure timely resolution.

The role involves managing incidents, problems, and requests end-to-end, upholding security protocols, and contributing to the upkeep of our IT asset register. Additionally, the incumbent will stay abreast of emerging technologies and best practices, helping build and maintain a comprehensive internal knowledgebase.

We are seeking an experienced professional with strong conceptual, analytical, and problem-solving skills, as well as excellent interpersonal, consultation, negotiation, relationship building, and client servicing skills.

  • Requirements: Tertiary qualifications or equivalent demonstrated experience in relevant disciplines; formal qualifications and/or demonstrated experience in Service Management (e.g. ITIL); at least 3 years' experience in a similar or related IT Service Desk role.
  • Expert knowledge and/or experience in ITIL/principles, ServiceNow, Microsoft Windows and management tools; Windows Domain environments employing Microsoft Exchange and Active Directory Services; remote desktop tools; PC hardware and peripherals; software deployment technologies and products such as Microsoft SCCM; local and wide area networking technologies; VMWare infrastructure systems and management tools; Android and Apple mobile technology; and security related technologies.

Key Responsibilities:

  1. To provide first-line technical support and service delivery to our customers.
  2. To manage incidents, problems, and requests end-to-end, applying advanced troubleshooting techniques to ensure timely resolution.
  3. To uphold security protocols and contribute to the upkeep of our IT asset register.
  4. To stay abreast of emerging technologies and best practices, helping build and maintain a comprehensive internal knowledgebase.

Benefits:

  • A competitive remuneration package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Contact Information:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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