Director of Client Services

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $65,000 - $70,000
Client Service Delivery Director

We are seeking a dedicated professional to lead our client service delivery team. As Client Service Delivery Director, you will oversee the daily operations and delivery of high-quality client services that enhance quality of life for individuals with disabilities and older adults.

Responsibilities
  • Coordinate High-Quality Service Delivery: Ensure client-centred care through effective management of daily operations and delivery of home and daily living supports.
  • Lead and Supervise Staff: Provide leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
  • Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
  • Ensure Compliance and Quality Standards: Maintain adherence to relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
Requirements
  • Tertiary qualification in disability or related field or minimum Certificate IV in Disability with substantial experience;
  • Current Australian Driver's License;
  • Working with Vulnerable People (WWVP) registration with NDIS Endorsement and Child-Related Activity;
  • NDIS Worker Orientation Module Certificate;
  • Current First Aid and CPR certificate;
  • Strong understanding of relevant regulations and standards;
  • Demonstrated ability to lead and support teams;
  • Strong stakeholder engagement and relationship management skills;
  • Ability to drive continuous improvement and innovation.
Benefits
  • Health and wellbeing support: 24/7 access to a holistic employee assistance program.
  • Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
  • Discount shopping programs: Save at over 450 retailers.
  • Study Discount: 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff.
  • Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
  • Professional development: In addition to a comprehensive induction program and ongoing professional development, committed to providing opportunities for career progression.
Work Environment

As an empowering and visionary leader, you will be part of a passionate and driven team dedicated to making lives happier and healthier. Our commitment is to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld every day.

The ideal candidate will have a strong understanding of relevant regulations and standards, demonstrated ability to lead and support teams, strong stakeholder engagement and relationship management skills, and ability to drive continuous improvement and innovation.

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