Customer Service Excellence Manager

3 days ago


Sunshine Coast Regional District, Australia Ausreo Full time
About Us

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry.

We are known for our agility in providing superior service and support to our customers through our extensive Service Centre Network, as well as being at the forefront of innovative steel reinforcement solutions and technology.

Job Overview

We have an exciting opportunity for a Customer Service Excellence Manager - Queensland to join our team in Sunshine Coast.

This role will be responsible for coordinating Queensland's Trade Service Centre's operations to achieve the goals defined in Ausreo's National Service Centre Retail Strategy by being accountable for the sales and profit performance of Queensland's Trade Service Centre operations.

Key Responsibilities
  1. Establish key performance measures, targets, and activity plans for Queensland in accordance with Ausreo's National Service Centre Retail Strategy.
  2. Regularly monitor Queensland's trade market space to promote and sell new products and services and identify other opportunities to grow Queensland's Trade Service Centre Network space.
  3. Identify new business opportunities and mutually beneficial partnerships with key customers and suppliers to drive Queensland's Trade Service Centres revenue growth and increase market share in targeted customer segments.
  4. Ensure the Service Centre Network delivers superior customer service and achieves Service Centre business performance objectives by assisting in the development of Service Centre Network employees.
About You

To succeed in this role, you will require:

  • Tertiary qualification in an appropriate field of study or equivalent work experience.
  • 8+ years of Trade/Wholesale Executive Sales experience in a building material/accessory business environment.
  • Ability to successfully lead teams to deliver superior customer service and achieve business performance objectives by assisting and developing employees for future company growth.
  • Ability to leverage relationship opportunities to generate sales in line with company pricing strategies.
  • Demonstrated ability to influence and negotiate with internal and external stakeholders to ensure project delivery within agreed timelines.
  • Exceptional organisational skills with the ability to prioritise and manage multiple and competing priorities.
  • Exceptional customer service and communication skills (verbal and written), including the ability to effectively communicate with senior management and project stakeholders (internal and external).
Benefits

Ausreo offers a competitive salary package estimated around $120,000 per annum, based on industry standards for a similar role in Queensland. We also provide opportunities for career development and progression in a dynamic team environment.

Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.

The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.



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