Practice Manager
7 days ago
Job Summary:
The Practice Manager - Operations Lead is responsible for overseeing the daily operations of our clinic, ensuring the delivery of exceptional patient care and the achievement of business objectives. This role requires strong leadership and management skills, as well as the ability to collaborate with various stakeholders to implement policies and practices.
Key Responsibilities:
- Leadership & Management:
- Collaborate with other Practice Managers and stakeholders to develop and implement consistent policies and practices.
- Participate in team meetings and coordinate regular clinic meetings to discuss operational changes and ensure alignment with business objectives.
- Lead recruitment efforts, ensuring the clinic has the necessary staff to meet operational demands and comply with organizational policies.
- Organize staff training and maintain documentation for accreditation and onboarding purposes.
- Manage staff rosters, timesheets, and leave requests to ensure efficient use of resources.
- Operational Duties:
- Support the reception team as needed and handle all clinical and non-clinical complaints in a timely and professional manner.
- Conduct regular stock takes, incident reporting, and manage facility maintenance issues to ensure a safe and healthy work environment.
- Address IT issues and liaise with maintenance contractors as needed to minimize downtime and ensure seamless operations.
- Ensure compliance with Work Health Safety regulations and manage clinic marketing initiatives to promote services and attract new patients.
- Oversee service-based rosters within budget and handle patient billing and receipting to ensure accurate and timely financial transactions.
- Complete bank reconciliations and manage operational supply orders to maintain efficient operations.
- Collaborate with the Operations Manager to identify opportunities for sustainability and profitability, and develop strategies to achieve business objectives.
- Qualifications & Experience:
- 5+ years of experience in General Practice reception, administration, or a similar role.
- High proficiency in General Practice systems, such as Pracsoft and Practice Hub.
- Strong computer literacy and medical industry experience required.
- Skills:
- Effective delegation and responsibility assignment.
- Creative problem-solving and resourcefulness.
- Strong organizational, time management, and communication skills.
- Ability to maintain awareness of RACGP standards and contribute to clinic accreditation processes.
- Foster a positive culture and achieve excellence in service delivery.
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