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Customer Experience Specialist

1 week ago

Townsville, Queensland, Australia Infront Security Full time
About Us
Infront Security is a reputable security services company based in Townsville. We pride ourselves on delivering top-notch customer experiences and fostering strong relationships with our clients. Our team is dedicated to ensuring the highest levels of safety and satisfaction for all stakeholders.

The Role
We are currently seeking a skilled Front of House Representative to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service to all stakeholders, including staff, contractors, and visitors. Your duties will include concierge services, site access assistance, and responding promptly and professionally to customer enquiries.

Key Responsibilities
  1. Deliver exceptional customer experiences through friendly, courteous, and professional interactions.
  2. Maintain accurate records of staff, contractor, and visitor interactions.
  3. Conduct regular site inductions and provide essential information to new staff members.
  4. Process and manage employee access cards and ID badges.