Field Service Specialist

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $94,520 - $122,460

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Job Overview

We are seeking a highly skilled technical professional to join our Australia-based team. This is a customer-facing role that requires strong technical knowledge and excellent communication skills. As a field service specialist, you will be responsible for performing equipment installations, validations, service, and repair for all ranges of equipment within assigned territory in Australia.

  • Develop and implement technical service functions for equipment.
  • Perform equipment installations, preventive maintenance, validations, and repair of equipment and products in the field as assigned.
  • Interface with customers via on-site visits, telephone, or email to provide quality product support.
  • Provide in-service sessions for customers and conduct equipment and product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
  • Provide applications/user/technical training.
  • File product complaints according to company procedures.
  • Assist with spare parts inventory management for various products.
  • Identify training needs and make recommendations.
  • Maintain preventive maintenance and troubleshooting documentation.
  • Document and update internal procedures.
  • Manage and maintain equipment/spares database file through accurate documentations of movement, tracking, and repair statuses.
The Required Experience, Skills, and Abilities

Required:

  • Trade Certificate/Technical Certificate/Diploma with strong hands-on technical service experience.
  • Restricted Electrical License.
  • Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  • Valid driver's license and possess own vehicle (car allowance will be provided), willingness to travel within New South Wales.
  • Flexibility to carry out work duties occasionally beyond ordinary working hours.

Preferred:

  • Full Electrical License is an advantage.
  • Able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint.

Others:

  • Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
  • Customer oriented and focused.

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