Field Service Specialist

21 hours ago

Sydney, New South Wales, Australia beBeeFieldService Full time $80,000 - $120,000
Field Service Specialist

Job Summary:

We are seeking a skilled and experienced Field Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, conducting overnight field trips, and promoting and signing up customers under preventative maintenance plans.

Key Responsibilities:

  • Customer Service: Provide after-hours call-out assistance and availability when rostered on duty.
  • Conduct overnight field trips to service breakdowns, maintenance, and customer support.
  • Promote and sign up medium- to long-term customers under the Air Cover preventative maintenance plans.
  • Provide customer support (internal and external) for assigned equipment.
  • Complete all documentation and administrative requirements.
  • Pass sales leads onto sales staff.
  • Achieve weekly and monthly productivity targets.
  • Maintain company-owned equipment and premises in a clean, presentable, and serviceable condition.
  • Train, support, coach, and mentor new and existing colleagues.
  • Breakdown, Maintenance & Repair: Install, repair, and maintain compressors.
  • Carry out technical preventative maintenance and general service work.
  • Ensure sites where servicing is performed are left clean and tidy.
  • Health Safety & Environment: Conduct risk assessments and ensure the working environment is safe at all times.
  • Maintain safety compliance with relevant legislation and regulations.
  • Eliminate risks in the working environment by conducting housekeeping.
  • Reporting: Submit risk assessments and job safety analysis within 48 hours of completion.
  • Submit timesheets daily of hours worked, work conducted, location, and job number.

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