Digital Transformation Leader

1 week ago

Ryde, Australia beBeeFulfilment Full time $140,000 - $150,000

Job Title: Digital Fulfilment Manager

Are you looking for a challenging role where you can make a real difference in the way we deliver to our customers?

This is an exciting opportunity to lead digital fulfilment operations, drive improvements across key processes and systems, and tailor delivery experiences that preserve positive customer interactions from purchase to delivery.

About This Role
  • Lead digital fulfilment operations to maximise efficiency and drive improvements across key processes and systems
  • Define and document fulfilment processes, training and coaching team members to excel in their roles
  • Monitor service levels across fulfilment hubs, ensuring orders are picked accurately and packaged to high standards
  • Collaborate with Customer Care teams and occasionally customers to resolve issues swiftly within service agreements
  • Transform data into insights through daily, weekly and monthly analysis, creating actionable recommendations that enhance customer experience
  • Motivate your team towards organisational goals while empowering them with skills, confidence and product knowledge to succeed

Required Skills and Qualifications

  • A detail-oriented approach while maintaining sight of the bigger picture
  • The ability to solve complex problems and find creative solutions to operational challenges
  • Experience transforming data and reports into clear, actionable insights that drive results
  • A minimum of 2-5 years' digital fulfilment experience (omni-channel preferred)
  • A proven track record of driving continuous improvement in fulfilment operations
  • Understanding freight and logistics standards and procedures
  • Experience managing retail store fulfilment and Click & Collect (preferred)
  • Sound technical understanding and appetite to learn
  • Excellent Microsoft 365 skills
  • Ability to communicate effectively across various channels - email, phone, and face-to-face interactions

Benefits

  • Hybrid working arrangements that respect your work-life balance
  • A competitive salary package with superannuation
  • Generous staff discount on all products
  • True flexibility with our innovative 'Freedom to Flex' program - work from anywhere in the world for up to 4 weeks annually
  • Monthly themed pop-up Town Hall's to connect with wider teams in our Support Centre

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