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Digital Operations Specialist

2 weeks ago

Ryde, Australia beBeeFulfillment Full time $140,000 - $150,000

As a Fulfillment Strategist, you will lead the execution of our delivery framework, driving efficiency and customer satisfaction.

About the Role:
  • This complex strategic oversight role involves hands-on impact, focusing on leading and executing our delivery execution framework that directly improves customer experiences for first and third-party fulfillments.
  • You will be responsible for tailoring and improving delivery experience, preserving positive customer experiences all the way from purchase to delivery.
Key Responsibilities:
  • Drive digital fulfillment operations to maximize efficiency while driving improvements across key processes and systems.
  • Define and document fulfillment processes, training and coaching team members to excel in their roles.
  • Monitor service levels across fulfillment hubs, ensuring orders are picked accurately and packaged to high standards.
  • Collaborate with Customer Care teams and occasionally customers to resolve issues swiftly within service agreements.
  • Transform data into insights through daily, weekly and monthly analysis, creating actionable recommendations that enhance customer experience.
  • Motivate your team towards organizational goals while empowering them with skills, confidence and product knowledge to succeed.
Requirements:
  • A detail-oriented approach while maintaining sight of the bigger picture.
  • The ability to solve complex problems and find creative solutions to operational challenges.
  • The capacity to transform data and reports into clear, actionable insights that drive results.
  • Minimum 2-5 years' digital fulfillment experience (omni-channel preferred).
  • A proven track record of driving continuous improvement in fulfillment operations.
  • Understanding freight and logistics standards and procedures.
  • Experience managing retail store fulfillment and Click & Collect (preferred).
  • Sound technical understanding and appetite to learn.
  • Excellent Microsoft 365 skills.
  • Ability to communicate effectively across various channels.