Client Experience Director

2 weeks ago

Adelaide, South Australia beBeeLeadership Full time $119,565 - $144,095
Job Description:

The National Centre for Vocational Education Research is seeking an experienced professional to lead our newly formed Engagement & Experience Branch.

This role requires a strategic leader with exceptional capabilities to cultivate deep engagement, amplify impact across multiple audience segments, and inspire customer-centric innovation across all branches.

  • Leverage data insights, research delivery, and communications to create intuitive touchpoints that meet stakeholder needs.
  • Lead the development of targeted communications, seamless stakeholder experiences, and data-informed engagement strategies.
  • Foster a decentralised capability model for stakeholder engagement, ensuring customer needs are embedded in every stage of product and service delivery.
Required Skills and Qualifications:

To succeed in this position, you will require:

  • Demonstrated experience in being the 'voice of the customer' across an organisation, leading, influencing, and supporting staff at all levels to understand and address client needs.
  • Extensive experience developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans, informed by market research and user feedback.
  • Exceptional leadership skills, including the ability to lead small teams to deliver quality products against tight deadlines.
Benefits:

This full-time position offers a generous salary package commensurate with skills and expertise. You will also enjoy:

  • A hybrid working arrangement, allowing you to balance office and home-based work.
  • Gifted leave over Christmas shutdown.
How to Apply:

If you have a passion for leading a vital function in a collaborative and professional environment, please forward your application letter (maximum two pages in length), plus your resume and contact details of two referees via email to [emailaddress].

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