Service Delivery Expert

2 days ago

Wollongong, New South Wales, Australia beBeeSkillfulness Full time $50,000 - $75,000
Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our team in Wollongong. As a key member of our customer support group, you will play a vital role in ensuring exceptional service delivery to our customers.

Key Responsibilities:

  • Provide top-notch customer service skills addressing customers' needs efficiently and effectively.

  • Develop proficiency in PC literacy enabling smooth navigation and operation across multiple systems.

  • Exhibit adaptability in a fast-paced environment managing inbound calls within a contact center setting maintaining composure and professionalism under pressure.

  • Demonstrate strong multitasking skills juggling multiple tasks while actively listening to customers and responding to their inquiries promptly.

  • Cultivate clear verbal and written communication conveying information clearly and effectively to customers.

  • Maintain eagerness to learn acquiring new skills and knowledge staying updated on changes in process.

  • Meet KPIs and competencies demonstrating consistent performance and dedication to excellence.

Benefits:

  • Enjoy a fantastic working culture where you'll feel valued and supported every day.

  • Have unlimited access to a trusted mental health and well-being platform giving you peace of mind and helping you thrive.

  • Benefit from opportunities for career progression with a company that invests in your professional growth and development.

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