
Service Delivery Officer
4 hours ago
Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) at Illawarra Mercury. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role, candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We are looking for passionate, client-focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals. You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded. You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
Seniority level- Entry level
- Full-time
- Management and Manufacturing
- Technology, Information and Media
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
#J-18808-Ljbffr-
Service Delivery Officer
4 days ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeService Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryService Delivery Officer / Debt Collection Officer1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryGet AI-powered advice...
-
Service Delivery Officer
4 days ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeService Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra MercuryService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra...
-
Service Delivery Officer
3 days ago
Wollongong, New South Wales, Australia Australian Taxation Office Full timeService Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian...
-
Service Delivery Officer
3 days ago
Wollongong, New South Wales, Australia Australian Taxation Office Full timeService Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeGet...
-
Service Delivery Officer
4 days ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeAbout UsAt the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.We're building a leading tax and superannuation administration known for contemporary service, expertise and integrity.We have a...
-
Wollongong, New South Wales, Australia NSW State Emergency Service Full timeSenior Manager ICT Infrastructure and Service Delivery, Clerk Grade 11/12, WollongongWork in a volunteer-based agency supporting communities of NSWJoin a high-performing, friendly teamFull time ongoing role opportunityLocation: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunityAs Senior Manager ICT Infrastructure and...
-
Wollongong, New South Wales, Australia beBeeCollection Full timeJob Title: Service Delivery Officer / Debt Collection OfficerWe are seeking a highly skilled and experienced professional to join our team as a Service Delivery Officer / Debt Collection Officer. This role will involve working with clients to resolve their taxation, superannuation, and registration obligations.Key Responsibilities:Assisting clients through...
-
Disability Services Officer
3 days ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeJoin to apply for the Disability Services Officer role at Illawarra Mercury1 day ago Be among the first 25 applicantsJoin to apply for the Disability Services Officer role at Illawarra MercuryGet AI-powered advice on this job and more exclusive features.Job InfoLocation: NORTH WOLLONGONG, NSWSalary: Above AwardJob Type: Permanent position | Full time...
-
Technology Services Support Officer
4 weeks ago
Wollongong, New South Wales, Australia NSW State Emergency Service Full timeTechnology Services Support Officer, Clerk Grade 3/4, WollongongWork in a volunteer-based agency supporting communities of NSWJoin a high-performing, friendly teamFull time ongoing role opportunityLocation: Wollongong with the opportunity to enjoy a hybrid working arrangementAbout the opportunityAs Technology Services Support Officer, you will play a crucial...
-
Volunteer Services Officer
2 weeks ago
Wollongong, New South Wales, Australia Illawarra Mercury Full timeJoin to apply for the Volunteer Services Officer role at Illawarra Mercury1 day ago Be among the first 25 applicantsJoin to apply for the Volunteer Services Officer role at Illawarra MercuryVolunteer Services Officer | Part time- 3 days/ 24 hours per week | Located at our newly built Oak Flats officeJoin a 2025 award-winning Illawarra-based organisation,...