Service Expert

5 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $60,000 - $70,000

Customer Service Role Overview

This position plays a vital role in exceeding customer expectations by delivering exceptional experiences.

  • Create memorable interactions with expert knowledge of products and services.
  • Drive results by hitting KPIs like calls, chats, revenue, and customer satisfaction.
  • Handle escalations with ease, directing customers to the best solutions.
  • Build meaningful relationships between customers and manufacturers.
  • Elevate your skills with daily training, product knowledge, and process streamlining.

Key Qualifications

  • Possess permanent unrestricted working rights within Australia.
  • Hold sales experience with a customer focus and target achievement.
  • Background in customer service, retail, or sales is preferred.
  • Familiarity with electronics and whitegoods is beneficial but not mandatory.
  • Develop strong communication skills (written and verbal).
  • Demonstrate commitment to delivering top-notch customer service.
  • Show self-drive and ability to work independently when needed.
  • Cultivate comfort with computers and openness to learning new technology.
  • Maintain strong people skills for building relationships.
  • Exhibit attention to detail.

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