Advanced Collaboration Expert

3 days ago

Sydney, New South Wales, Australia beBeeCollaboration Full time $90,000 - $120,000
Job Overview

This role involves providing technical support and facilitating the delivery of managed services for collaboration technologies.

The successful candidate will work with customers, internal stakeholders, and vendors to provide technical support, drive incident management and resolution, and change management.

The primary focus is on delivering brilliant service to multiple enterprise customers across key technologies and products including Microsoft Teams, Cisco Webex, Dedicated Instance, CUCM, AudioCodes, and Oracle SBCs and SIP voice.

Key Responsibilities:
  • Provide technical support to ensure critical collaboration and customer systems run smoothly.
  • Communicate clearly, share knowledge, and respond promptly to keep customers happy.
  • Contribute to the journey of supporting cutting-edge cloud-hosted and on-premises collaboration technologies.
  • Learn and work within a structured environment following standard IT service management practices based on ITIL principles.
  • Act as an escalation point for complex Unified Communications and Video issues that Tier 1 teams may encounter.
Requirements:
  • Experience and/or certification with Microsoft Teams and Cisco collaboration platform suite of products, including SBC and SIP voice, and vendors AudioCodes and Oracle.
  • Strong problem-solving skills and a proactive approach.
  • Excellent communication and interpersonal abilities.
  • A willingness to learn and contribute to a team environment.
  • Ability to follow processes and guidelines.

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