Billings Coordinator

1 week ago


Australia Travel + Leisure Co. Full time

Job Summary:

We are seeking a highly skilled and experienced Membership Club Fee Collector to join our team at Travel + Leisure Co. As a key member of our Billings Team, you will be responsible for driving the collection of membership club fees from our valued Members.

Key Responsibilities:

  • Fee Collection: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
  • Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

Requirements:

  • Collections Experience: Essential 1-2 years' experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
  • Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
  • Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
  • Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
  • Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.

About Us:

At Travel + Leisure Co., our mission is to deliver exceptional service and create unforgettable experiences for our Members. We are committed to fostering a diverse and inclusive culture, where individuals are valued, supported, and celebrate the unique talents and perspectives that each person brings to our team.

What We Offer:

  • Full-Time & Flexibility: Embrace a Full-Time position with a flexible roster Monday to Friday.
  • Professional Development: Enhance your skills in a supportive and engaging team environment.
  • Personalized Training: Dive into personalized training from day one and launch your career within Accor Vacation Club.
  • Iconic Location: Work in a vibrant and inspiring location, surrounded by the beauty of the Surfers Paradise beachfront.
  • Global Benefits & Beyond: Unlock a world of benefits covering accommodation, dining, lifestyle perks, and more.
  • Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice.


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